1. What Our Guarantee Covers

If you are not fully satisfied with our service, we will make it right! This guarantee applies to all HVAC installations, repairs, and maintenance services provided by Titan Temp. Should you find that our service does not meet the quality or standards we promised, we will:

• Address the issue at no additional cost, making adjustments or performing any necessary repairs.

• Provide a refund, as per our refund policy, if we are unable to resolve the issue to your satisfaction.

2. Guarantee Eligibility

To be eligible for our Satisfaction Guarantee, the following conditions must be met:

• Request for Resolution: The issue must be reported to us within [30-60] days of service completion. This gives us the opportunity to address and resolve the issue in a timely manner.

• Service Completion Verification: The work must be completed by Titan Temp, and the customer must be able to provide proof of the service (e.g., invoices, contracts).

• Clear Communication: You must notify us about the issue in writing or by phone so that we can schedule a time to investigate and resolve the matter.

3. What the Guarantee Does NOT Cover

To ensure clarity and fairness for both parties, please note the following exclusions:

• Change of Mind: Our Satisfaction Guarantee does not cover any changes in decision or preferences, such as opting for a different system or deciding against the service after the job is completed.

• Customer-Related Issues: Issues arising from misuse, neglect, or lack of regular maintenance by the customer are not covered under this guarantee.

• Third-Party Work: If you have hired or worked with a third-party service provider before or after our work, or if you’ve attempted any repairs or modifications on your own, these are not covered under the guarantee.

• Natural Wear and Tear: The guarantee does not cover regular wear and tear of systems or components as specified in the manufacturer’s warranty.

4. Refund Process

If we are unable to fix the issue to your satisfaction, and you request a refund, we will process the refund as follows:

• The refund will cover the amount for the service that did not meet expectations.

• Refund requests must be submitted within [30-60] days of the service date.

• Refunds are typically processed within [7-10] business days once the issue has been reviewed and verified.

5. Limitations and Dispute Resolution

While we aim to resolve all issues quickly and fairly, please understand that the Titan Temp Satisfaction Guarantee is limited to the services provided by our company. If a disagreement arises that cannot be resolved through direct communication, we reserve the right to resolve disputes through mediation or arbitration as outlined in our terms of service.

6. How to Claim Your Satisfaction Guarantee

If you are not satisfied with our service and wish to claim your Satisfaction Guarantee, follow these simple steps:

1. Contact Us Promptly: Reach out to our team via phone or email within [30-60] days of service completion.

2. Describe the Issue: Provide a detailed description of the problem or service concern.

3. Schedule a Resolution: We will schedule a time to inspect the service and determine the necessary corrective actions.

4. Approval and Next Steps: If we cannot resolve the issue to your satisfaction, we will process a refund or offer an alternative solution.

7. Our Commitment to You

At Titan Temp, we strive to provide the highest quality HVAC services with transparency, professionalism, and integrity. We are committed to ensuring that your home or business is comfortable and climate-controlled year-round. Our Satisfaction Guarantee is part of our promise to go above and beyond for our customers.

Thank you for trusting Titan Temp!

Important Legal Disclaimers:

• Titan Temp reserves the right to modify or discontinue the Satisfaction Guarantee at any time without notice, provided such changes do not affect existing service agreements or customer rights.

• The Satisfaction Guarantee is limited to services provided by Titan Temp and excludes third-party services or issues caused by other external factors.

• This guarantee is subject to all applicable laws and regulations, and legal disputes will be resolved in accordance with our terms of service.

Why We Offer This Guarantee:

We believe in the quality of our work and know that our customers deserve the very best. We’re here to provide exceptional HVAC services, backed by a guarantee that gives you peace of mind. If we don’t meet your expectations, we’ll work to make it right or refund your investment.